Custom made computers and pc upgrades in the Bristol area. Free advice and quotations on request.

Cancellation and Returns

4.1

You may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication. Notification by phone is not sufficient.

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4.2

You must also return the items to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.  The cost of this will be notified to you and deducted from any refund. You shoudl also include all of the packaging and materials that were supplied with the item/system/component. If you fail to do this a refund will be refused.

4.3

Once we have received the items, we will refund your debit or credit card or issue a cheque or bank transfer for the full amount paid within 30 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods less the collection charge we paid for the collection of the Goods if applicable.

4.4

Except in the case of faulty or miss-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

4.5

Where the order is for custom built or made to order goods and the order has commenced the building stage a charge of £50 including VAT will apply in the event of cancellation, and be deducted from any refund due.

4.6

Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded. Please see section 13d of the Distance Selling Regulations 2000 for further information.

4.7

If the goods supplied to you are physically damaged then you should notify us via email, letter or webmail by logging into your account area within 72 hours of receipt. Failure to notify us with 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care. If we deliver your equpiment and install it in person it is your responsibility to ensure that you are happy with the condition and appearance of the items and we will require your signature to confirm that you are happy with the end product.

4.8

If you suspect that the Goods are faulty and wish to return them you must contact us within 72 hours of discovering the fault. We will examine the returned Product and if you are entitled, we will notify you of your options to either, repair, replace or refund via e-mail within a reasonable period of time. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair, replacement or refund for the defective Product, although we will endeavour to complete this task as soon as we possibly can.

If you have any further questions regarding any of our services then please email us service@bristolpc.com for further information and we will endeavour to reply as quickly as we can.